TAFE NSW Course Number: 11473
National Course Code: SIR20212
Training Package: SIR07 Retail Services
|Download Course PDF
||Click here to download our Retail Services Certificate II PDF.
Our Certificate II in Retail Services course provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.
This qualification is suitable for an Australian Apprenticeship pathway and is also appropriate for VET in Schools (VETiS) delivery.
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.
We highly recommend you complete a personalised career and study profile to confirm this course is right for you, you will find the Career Voyage link below.
What are the entry requirements? (including Recognition of Prior Learning)
There are no entry requirements for this qualification.
Credit (or recognition) for modules/units may be granted based on previous learning, studies, work and/or life experiences. Please discuss this with the teaching section when you enrol.
Under 17 and wanting to leave school? read more
What kind of work could I do?
Individuals with this qualification are able to perform roles, such as:
- provide product and service advice in a retail store
- sell products and services in a variety of retail settings
- work as a checkout operator
- check stock and replenish shelves
- organise and maintain work areas and displays.
Possible job titles:
- sales assistant
- customer service assistant.
What further study is available once I finish this course?
After achieving SIR20212 Certificate II in Retail Services, individuals may undertake:
- SIR30212 Certificate III in Retail Operations;
- SIR30312 Certificate III in Retail Supervision;
- SIR30412 Certificate III in Business-to-Business Sales.
Pathway to university or higher education read more
What are the units I am required to complete?
||Apply point-of-sale handling procedures
||Interact with customers
||Organise and maintain work areas
||Communicate in the workplace to support team and customer outcomes
||Operate retail technology
||Work effectively in a customer service environment
||Apply safe work practices
Units for this course will be discussed at the information session. Classes begin the week of Monday 17th February 2014.
The above list includes units being offered at this campus and that are required to complete this qualification. Other colleges may offer different elective options. For some courses the electives will not be listed however they will be discussed during your first class. Please see www.tafensw.edu.au for the full list of elective units available within this course.
How much is the course?
$267 per semester
For full details on TAFE NSW fees and money matters please visit our Paying for Your Course page.
How do I enrol?
You must attend the information and orientation session at Blacktown TAFE South Campus, crn Main St and Newton Rd Blacktown on Wednesday 12th February 2014 in E2.06 (Block E, Level 2, Room E2.06) at 11.30am.
|Want to get started?
||Enrolling in the Retail Services Certificate II couldn't be simpler.
If you are unable to apply online please call 131 870 for assistance.
||Information Session (Compulsory)
||Blacktown College, Block E, Floor 2nd, Room E2.06
||12/2/2014 11:30 am
What is the proposed timetable?
Full Time: 12 hours per week x 15 Weeks
Monday to Friday 3 days per week between 9.30am to 3.30pm.
I would like to talk to someone before I enrol
John Wylie john,firstname.lastname@example.org (02) 9208 1792
We are committed to enhancing all students' prospects to reach their potential and achieve a positive future. We recognise that for some students additional support services are fundamental to ensure success. We have the following expert support services available at each College which you may access by calling 131870 to make an appointment: Counselling and Career Development, Disability, Aboriginal, Multicultural, Outreach, Adult Basic Education and Open Learning Centre Support Services.
Need help deciding?
Our free online career and study planning tool can help.
You will receive a personalised career and study profile based on your responses. If you would like to discuss your results in person, please contact our Counselling and Career Development Unit by calling 131 870 to make an appointment. To get started click the link below:
Other course variations
||Full Time: 20 hours per week x 18 Weeks
|OTEN (by distance)
||Flexible (College, Online & Distance Education)
||Part Time Day: 12 hours per week x 18 Weeks